Banking and insurance retailers face the unique challenge of protecting branches from criminal threats, whilst providing a personal experience for their customers. In modern banking, customers interact with banks in multiple ways, moving towards digitalization. While this presents opportunities, it also puts traditional high street branches under stress.
Banks are a sensitive environment. They house huge amounts of cash and private information, all whilst being visited by multiple members of the public throughout the day. Banking and insurance retailers face the unique challenge of protecting branches from criminal threats, whilst providing a personal experience for their customers. In modern banking, customers interact with banks in multiple ways, moving towards digitalization. While this presents opportunities, it also puts traditional high street branches under stress.
Salto solutions help alleviate this stress by providing comprehensive and advanced access control to all areas. Salto provides the utmost security provision necessary to safeguard your branch, employees, and customers. Our solutions streamline processes to maximize customer service, so that you can build long-lasting relationships with your customers.
Having secure access control is no more important than in banking and insurancet. The security needs of a bank are complex as branches typically have multiple areas. The self-service area, business zone, vault, saferoom and secure technical enclosure zone all have unique access control needs, for which traditional keys do not suffice.
Integrate your existing CCTV, alarm monitoring, and other building management and security systems with Salto to prioritize customer safety in the self-service area. In the business zone, large employee and public traffic makes this area particularly vulnerable. Vaults and saferooms are similarly high-risk but crucial zones. Let Salto secure these areas by authorizing and revoking access to staff or terminated employees immediately with the ability to cancel lost/stolen smartphone accesses or keycards. To ensure constant cash flow, banks must allow access to cash transporters to secure technical enclosure zones at specific times. Secure this process with Salto, as our keyless solutions give you full control of who can access each area, at whatever times you specify. Be alerted to after-hours access by intruders and authorized staff, restrict unauthorized team members, and compare access with employee schedules. Salto allows you to integrate with third-party systems for the type of comprehensive security solution banks need.
Customer service in the banking industry is extremely important, as overall customer retention determines a bank’s financial success. Customers trust banks with their finances which is linked to every aspect of their lives – the house they live in, the food they eat, the clothes they wear. The relationship between bank and account holder is crucial, which during a time where distrust in the industry has peaked, it is more important than ever to provide excellent service every time.
Salto allows you to maximize customer service by streamlining operations. Convenient remote control allows you to effectively operate across multiple facilities 24/7 using a single, central administration point from anywhere in the world. Salto provides a keyless and seamless experience so that staff can spend more time on interpersonal communication and relationship building. Better processes and customer satisfaction in the banking industry means higher customer retention, more referrals and in turn more financial success.