HotelFriend is an all-in-one operations management solution for hotels and vacation properties, with tools for managing bookings, accounting, housekeeping, departments, services, promotions, and more, including communication features and a mobile app for interacting with guests.
HotelFriend is an all-in-one operations management solution for hotels and vacation properties, with tools for managing bookings, accounting, housekeeping, departments, services, promotions, and more, including communication features and a mobile app for interacting with guests.
HotelFriend is an all-in-one operations management solution for hotels and vacation properties, with tools for managing bookings, accounting, housekeeping, departments, services, promotions, and more, including communication features and a mobile app for interacting with guests.
The cloud-based HotelFriend solution covers the organization of work, direct room and service sales, and simplifies the processes of serving guests, with the aim of making their stay at the hotel more comfortable. It gives businesses the ability to manage their sales online from any device worldwide, analyze guest behavior, and provide promotions and deals based on client needs.
- Assist in-house sales through features such as a built-in booking portal, mobile concierge for guests, a deal composer for promotions and packs, and more.
- Manage business marketing within HotelFriend with tools for creating marketing campaigns, sending out email newsletters and targeted ads, building loyalty programs, and managing SEO.
- Enhance communication with guests through the real-time messaging tool which allows clients to make requests for room service, provide feedback, and make enquiries. Â
- Manage reservations all from one place with HotelFriend’s reservations module. Employees can view all upcoming check-ins and check-outs, view availability for rooms, and filter the calendar view by room number, room type, and more.
- Configure, manage, and automate different hotel departments and services using the department management module. Setup department managers, manage permissions, and allow those assigned to each department to view orders and requests that relate to their role.
Enabled through an integration with the Salto KS, it allows hoteliers to offer guests not only contactless check-in/out but also convenient mobile room access without relying on keys or cards.
HotelFriend has partnered with Salto to provide both hoteliers and guests with an easy-to-operate and highly practical room access solution that has a range of benefits, including:
- Remote and digital check-in: Enhanced security with encrypted data transmissions.
- Keyless and mobile access technology:
- Eco-friendly option without plastic that is used for traditional key cards and cardboard.
- Automated and contactless entry to stand the test of time and remain popular with guests.
- Streamlined Front Desk operations: Maximized ROI and cost-saving as there are no door components replacement or maintenance when keys are lost.
- Safe and digital guest experience during stay: Focus on what matters the most, providing the best guest experience.
HotelFriend offers its clients comprehensive project management from the initial idea to the set-up and maintenance of tailor-made software solutions, as well as a complete range of out-of-the-box services for the hotel industry, preconfigured and ready for immediate use.
The main advantage for clients: everything is provided from a single source, which means smooth integration and fast response if any issues come up. HotelFriend is not merely a supplier - your business ally and strategic partner.