PriorityKey has developed a direct integration with the Salto KS cloud-based access management platform and leading Property Management Systems (PMS) for end-to-end access control, enhanced guest experiences, and hotelier operations.
PriorityKey has developed a direct integration with the Salto KS cloud-based access management platform and leading Property Management Systems (PMS) for end-to-end access control, enhanced guest experiences, and hotelier operations.
PriorityKey is at the forefront of access control innovation and understands how safety and security play a crucial role for hoteliers and the now mainstream contact-free guest journey. Each hospitality partner is uniquely their own brand with a high level of expectations. Their guests demand a level of convenience combined with peace of mind and security. By working exclusively with Salto Systems for hardware and software installations, PriorityKey provides a best-in-class, seamless, and reliable access control solution for the hospitality market. Using Salto’s world-class KS cloud-based management platform, PriorityKey has developed and integrated a thorough and holistic access control solution with industry-leading Property Management Systems (PMS). PriorityKey optimizes business value and benefits for hospitality partners using Salto hardware, the latest smartphone technologies, and most utilized PMS systems to offer unique customized experiences for guests.
Due to the COVID-19 pandemic, the hospitality industry has needed to learn how to operate and facilitate with limited physical interaction, become accustomed to new cleanliness requirements, and institute new safety protocols and guidelines pushing the guest experience to the forefront. PriorityKey’s innovative solutions can help hospitality partners and their guests navigate these complex challenges. If safety and security are top of mind, PriorityKey has the turnkey, go-to-market solution ready and available to meet any hospitality needs.
Digital Key and Keyless Entry Benefits and Value
The PriorityKey Mobile application is an end-to-end access control, contact-free solution for guests. By integrating with a hospitality partner’s PMS solution, guests can manage all aspects of a reservation. With mobile access, a guest can easily manage the check-in and check-out process without visiting the front desk. Using Salto’s smart locks in combination with PriorityKey’s mobile app, digital key assignment is simple, safe, and secure. Once a digital key has been acquired, when the smart device is presented to the appropriate Salto smart door lock, the PriorityKey Mobile app transmits the digital key over a secure communication channel, ensuring that only the assigned guest has access.
- 71% of consumers are more likely to stay in a hotel that offers self-service tech
- 64% of guests want to communicate with hotel staff via their own smartphones
- 83% of guests want hotel service promotions (restaurant, spa, etc.) that help drive ancillary revenue available via their mobile device.
Hospitality Operations Benefits and Value
Having the PriorityKey solution for hospitality partners not only addresses many safety and security processes but also offers key operational benefits to hoteliers. PriorityKey provides partners with a management portal to assure alignment with the overall guest experience. Using the PriorityKey PMS integration, reservations can be easily aligned with guest access control. Additionally, with a dedicated communication channel with guests, staff can maintain a pulse of the guest’s current experience. Enhanced security features in both the PriorityKey Mobile app and manager portal allow hospitality managers to skip front desk requirements and allow remote access in case of unforeseen emergencies or guest escalations. At a minimum, this can help optimize staff resourcing, allow for a renewed focus on guest experiences, and improve overall loyalty and guest satisfaction during their stay.
- 73% of hoteliers agree that self-service tech will be vital to their business
- Adoption of contactless technology, including self-service check-in, in-room technology, mobile keys, and digital payments increased by 66 percent during the pandemic and are projected to increase further during 2022.
- Less than 10% of independent hotels have implemented CRM technology or programs
With PriorityKey, guests maintain complete control of their stay by having the added capabilities of “sharing” keys with their direct party, requesting/modifying a reservation check-in/check-out, and having a direct communication channel with their host. Guests can also ensure they have complete security insight into their stay by reviewing access activity on their assigned door lock(s).
Remote and Digital Check-In/Out
- Guest: Instant digital key assignment
- Salto smart lock digital key check-in/out
- Access control tied to reservation (Property Management System direct integration)
- Guest request: Early check-in/late check-out (revenue potential)
Safe and digital guest experience during the stay:
- Guest(s) verification (government ID/passport scanning)
- Multi-Factor Authentication: Phone verification (biometrics), user ID
- Reservation details (Property Management System direct integration)
- 24-Hour service and availability with mobile app
- Enhanced guest content experiences (things to do/places to eat)
- Guest access control – real-time review
- Integrated chat communication
- Digital key issuance – Copy for a family member, guests of the guest
Keyless and Mobile access technology:
- Salto smart lock – Secure digital key communication channel (open/rejected)
- Digital key on the guest smart device(s) – No lost or missing keys
- Salto smart lock – Offline access continuity
Hotel operation and management:
- Access control – PriorityKey Manager Portal
- Access control – Automated reservation provisioning with PMS integration (reservation/check-in-out/cancellations)
- Access control – Dynamic digital key delivery/room upgrade (re-rooming)
- Digital Key Assignment – Guestroom (guest entrance confirmation real-time)
- Digital Key Assignment – Guest amenities (front gate/gym/parking)
- Events management access control – real-time review
- Incidents management access control – real-time review
- Instant Digital Key Assignment
- Business intelligence from the PMS – PriorityKey Manager Portal
Having lived, breathed, and experienced providing access solutions for over 10 years, at PriorityKey we know how challenging implementing an end-to-end solution can be. We offer a full suite of services from sales, design, development, installation, integration, and much more. So whether you are a large hotel chain, multi-tenant, VRBO, Airbnb, or a commercial property, we have a set of turnkey integrations that can be fitted specifically for your business.
PriortyKey is an exclusive installer of Salto systems and hardware. We work with all major smartphone and leading PMS platforms to create “Best in Class” technology for the hospitality industry.