Reimagine the guest experience with a simple, smooth check-in process that will have guests coming back to your hotel every time.
Reimagine the guest experience with a simple, smooth check-in process that will have guests coming back to your hotel every time. Delivering a memorable guest experience is essential for any hospitality property, if not only to benefit from word-of-mouth and positive reviews on travel platforms. And while implementing a new guest check-in process can be stressful, it’s also important to note that there is a huge difference between simply registering a guest and welcoming them to your facility. Creating a warm and inviting atmosphere that makes guests feel valued and appreciated as they arrive, check-in, and pick up their keys is the most crucial part of the guest journey. So although you might think self-check-in systems in hotels sound futuristic, remember that people have long been checking in online for flights.
After three years of a global pandemic, the importance of digitizing the guest experience has become clear. Guests now prioritize safety and health more than ever before, and the hospitality industry has had to adapt to meet these needs. Contactless technologies, such as mobile or self-check-in kiosk terminals and digital keys, have become essential in providing a safe and secure environment for guests and staff alike. However, it's not just a question of safety – a digitized guest experience also offers greater convenience and efficiency, enhancing satisfaction while improving the check-in experience overall.
With the ability to optimize, streamline, and accelerate both remote and on-site guest check-ins using a simple tool that can be integrated with your property management system (PMS) and channel manager platforms, you can ensure a seamless experience – right from the moment guests walk through your doors.
Benefits of self check-in hotels
Simplify and automate operations to make your guest's check-in experience a breeze. Enhanced efficiency and security are guaranteed with SALTO Hospitality solutions. You will enjoy complete control over your facility from a single fast and secure hotel management platform that allows you to manage every aspect of your check-in process professionally and effectively. What’s more, SALTO Hospitality solutions can be seamlessly integrated with your existing hospitality management tools, among a host of other benefits including:
- Reduced check-in times.
Guests can complete check-in within a matter of minutes, rather than waiting in line at the front desk. This not only improves the guest experience but also frees up hotel staff to focus on more important tasks.
- Increased efficiency.
Automate most steps of the check-in process, allowing staff to spend less time on administrative tasks and instead focus on providing excellent customer service. This will lead to a warm welcome for arriving guests.
- Improved guest experience.
By providing a smooth, seamless check-in experience, hotels will improve their overall guest experience. This can lead to higher levels of guest satisfaction, loyalty, and positive reviews.
- Security and safety.
Leveraging advanced access control technology and integration with other hotel systems provides a safe and secure environment for guests and staff alike, ensuring peace of mind throughout the stay.
- Streamlined operations.
Automating check-in processes can help reduce errors and streamline front-office workflows, leading to a more efficient and effective hotel operation.
Smart hotel technology: business cases
Salto Hospitality’s integrated access control system is a single point of entry for guests across all types of accommodation, including boutique hotels, resorts, hostels, B&Bs, lodges, and large hotel groups. It allows guests to use their room key at any door throughout the property, from their rooms to perimeter or facility access and hotel amenities.
SALTO's automated mobile check-in solution allows visitors to check in using their mobile devices. They can complete the check-in process, receive their room key, and even pay for their stay – all by using their smartphone. Easy integration with other technology partners gives you the option of combining the tool with third-party services to boost efficiency and security. This ensures convenience for guests and reduces the workload for staff members.
- Streamlining safety and security at the door
SALTO provides a whole host of features and benefits designed to improve the guest experience, streamline operations, and increase security. Extend smart access beyond hotel rooms and apply it throughout your property. Deliver seamless, hassle-free access to entrance and perimeter access doors, elevators, gyms, business areas, parking, and more. Guests, staff, and visitors can use their smart key, or mobile device as a digital key, to access any door that is equipped with SALTO's technology. This provides guests with seamless and convenient keyless access at any door – making the need for multiple keys or access cards a thing of the past.
- Level up your guest experience with digital keys
Give your guests a fully digital and connected experience by allowing them to check in or out, make changes to their stay, and access any facility in seconds – all from their smartphone.
The use of digital keys offers several benefits for both guests and staff alike. Visitors no longer need to carry around keys or keycards, eliminating the risk of losing or misplacing them. It also provides a more convenient way to check in and out, as guests can simply use their mobile devices to gain access to their rooms.
- Sync registration data
Automatically sync PMS registration data to any SALTO smart access platform, or use the SALTO web app’s intuitive software interface to streamline front-office workflows and processes, allowing for faster check-in.
Salto's electronic locking systems can be integrated with many hotel property management systems, enabling hotel staff to automate the check-in process and cut down on the time it takes to assign rooms and issue keys. With this integration, guests can receive their room key as soon as they arrive at the hotel, without the need to wait in line at the front desk.
- Reduce check-in times
Speed up the group check-in process. Allow people traveling together to check in all at once and simultaneously avoid long waits to start their holiday.
The adoption of self-check-in systems is on the rise around the world. Hotels can now feasibly offer a fully online self-check-in experience using contactless mobile solutions or self-check-in kiosks. Place self-service check-in technologies integrated with SALTO Hospitality solutions at your hotel front desk to guarantee a fully automated processing service alongside the classic welcome reception.
Overall, SALTO Systems' Hospitality solutions offer a broad range of integrations that can help speed up the check-in process and provide guests with a smoother, more streamlined experience. By leveraging mobile access technology and integrating with existing PMS systems, SALTO helps hotels improve operational efficiency and enhance the guest experience.
- Extended stay
Give your guests the ability to easily request an extension without the hassle of visiting the front desk. Once their request has been approved and their booking amended, they will immediately be notified of their updated stay details.
- Re-rooming
With SALTO's electronic locking systems, hotel staff can quickly and easily update access rights to guests’ rooms in real-time. This means that if a guest needs to change rooms, hotel staff can deactivate the guest's access rights for the old room from the front desk and activate access rights for the new room – all with a single click. This process can be completed in a matter of seconds and gives guests immediate access to their new room without having to switch keys or keycards.
The hospitality industry has undergone a significant transformation in recent years, and the digitalization of the guest check-in experience is now more critical than ever before. Smart hotel check-in solutions – such as those offered by SALTO Systems in conjunction with our Technology Partners – provide an array of benefits, including increased efficiency, enhanced security and safety, and, crucially, a next-level guest experience.
Provide the modern, easy access option guests are increasingly coming to expect with the use of digital keys or key cards, which offer convenient, secure, and instant access. With SALTO Hospitality’s integrated access control system and automated mobile check-in solutions, guests can enjoy a seamless and convenient check-in experience while hotel staff can focus more on delivering excellent customer service. With guest satisfaction naturally at the heart of any successful hotel business, smart check-in solutions can prove to be a real game-changer for the hospitality industry, and SALTO Systems is at the forefront of this revolution.
Looking to learn more? Click here to discover SALTO’s smart locking solutions for the Hospitality industry, and follow us on LinkedIn or Instagram for the latest updates.
