How your Access Control solution can help streamline BOTH Front-of-House and Back-of-House operations
Today’s hotels are like mini city – a building of interconnected ecosystems that offer guests diverse experience options for their stay. It’s important for every staff department behind the scenes to be interconnected as well, incorporating technologies to create a high quality and unique guest experience that streamlines the front-of-house, staff, and behind the scenes operations.
Today’s hotels are like mini city – a building of interconnected ecosystems that offer guests diverse experience options for their stay. It’s important for every staff department behind the scenes to be interconnected as well, incorporating technologies to create a high quality and unique guest experience that streamlines the front-of-house, staff, and behind the scenes operations.
Hotel operations can be separated into two groups - Front-of-House (FOH) and Back-of-House (BOH) operations. FOH employees are adept at dealing with customers face-to-face; the superior guest experience starts with a warm welcome upon a guest’s arrival at the front desk. There's no substitute or shortcut for a wonderful guest experience. But technology is changing the expectations and experiences of travelers around the world. When guests arrive at a hotel, they want to check-in quickly and make the most of their time, whether they are traveling for professional or leisure purposes. This means that all the steps of the check-in process - from issuing a card to the guest to them being able to access their room, swimming pool, spa, or other amenity - need to work flawlessly.
SALTO Hospitality has been developing advanced technologies and smart access control solutions that streamline hospitality operations and help hotels create an excellent guest experience. From mobile access and wireless online hotel locks to front desk management software, SALTO has developed specific add-ons which allow hotel clients to easily control all access and guest management needs with one easy-to-use system. SALTO’s hospitality access control platform suits hotels of all types and sizes and provides better utilization of hotel rooms, suites, and meeting space infrastructure. The result empowers hotel property operators the capability to integrate emerging technologies and applications that are transforming the guest stay via connectivity to guest room doors resulting in bringing more services into the guest experience.
The BOH is the behind-the-scenes and personnel areas that guests typically don’t interact with - the kitchen, storage areas, laundry room, business offices, etc. Hidden away, BOH acts as a central command center, keeping hotel operations moving smoothly and where employees work to provide an outstanding guest experience and enhance staff satisfaction. It’s essential to incorporate smart access control technology in BOH as well as FOH areas as, for starters, keeping guests out of these areas is an important way to enhance safety while also keeping property and personnel areas secure. SALTO not only controls and secures guest rooms, it can also be used to manage all BOH doors used by staff, visitors, and suppliers.
Keyless and mobile staff security controls pave the way for context-aware access and a safer staff member experience. Hotel operators can increase security and prevent fraud by improving control of staff access and management of employee access rights. Lost key instant cancellation gives staff (and guests) increased security and peace of mind. A productive hotel work environment with a secured access plan that protects staff and public areas works to keep everyone secure in the hotel ecosystem. Further advantages are gained by ensuring keyless ease-of-access throughout the hotel. This replaces the need for mechanical keys or non-flexible and connected access control solutions for hospitality.
SALTO has specific products like JustIN Mobile and SVN-Flex that provide a safe and convenient environment for guests, visitors, and staff and deliver the most up-to-date user access information for virtually all doors. Using solutions that can manage door access in real time enhances security and improves overall staff and guest flow throughout the hotel property.
SALTO hospitality smart access control solutions deliver an exponential increase in security, control, effectiveness, and convenience for hotel guests and staff. The communication between different access points around the hotel for both operations and guest room door locks flows in real-time on wireless online access points and much faster on offline points, resulting in the most up-to-date system available in the hospitality market for access control. Incorporating SALTO hospitality access control solutions can improve both the guest and staff experience, whether it’s in the front or back of house, delivering the potential to improve operations and increase the bottom line.


Give Staff Full Control Over Facility Access - and Boost the Guest Experience - With ProAccess SPACE Advanced Visitor Management Module
Salto has a Visitor Management Module that streamlines visitor registration, tracking, and reporting and can drastically improve your visitor management while also elevating the guest experience.
Salto Visitor Management System
Managing visitors in hospitality – or any commercial environment – is an essential access control activity traditionally handled through paper forms or guestbooks. Visitors sign in at the front hotel or security desk which involves time on behalf of the employee - and a wait for the guest - that can drastically impact staff performance and the guest experience.
Salto has a Visitor Management Module that streamlines visitor registration, tracking, and reporting and can drastically improve your visitor management while also elevating the guest experience.
How does it work Salto ProAccess SPACE?
The Salto ProAccess SPACE Visitor Management Module allows you to modernize your approach by taking the visitor management process to the next level: paperless, more efficient, flexible, and secure. ProAccess SPACE visitor management allows you to assign and create credentials for new visitors, assign physical access rights, and track visitor movements with ease. You can issue visitor cards for a few hours, a few days - or for something in between - and all with a built-in cancellation date that will disable the credential automatically when it expires. This solution delivers a more flexible and efficient check-in and check-out system that enhances security and also meets compliance mandates for the collection and auditing of visitor data.
ProAccess SPACE visitor management users quickly discover that the visitor management module is intuitive and reduces the time required to register new and returning visitors. Hotel staff can even save time and pre-register visitors via the simple web-based interface, making it easier for security staff or administration to swiftly check-in visitors when they arrive at the front entrance.
Because the visitor module is embedded within the Salto ProAccess SPACE web-based interface, your operators and staff can manage visitors alongside the other security activities they routinely conduct. And because it’s the same Salto software they are accustomed to, operators do not have to install and learn a separate visitor tool.
When evaluating how you can improve visitor management - and save time and money for your hotel - consider exploring what the ProAccess SPACE Visitor Management Module can do for your property and the guest experience.


Smart, efficient & green: Battery-Operated-Locks offer a variety of benefits for Hotels and their guests
There has been a dramatic increase in smart devices belonging to the Internet of Things (IoT) in use by the hospitality industry. Power management has become a crucial challenge for these connected devices within hospitality systems.
How are hotel door locks powered?
Battery life is particularly important in an electronic access control solution that relies on battery-operated locks. If a user experiences product downtime due to dead batteries or gets frustrated with having to change batteries too frequently, they will likely choose not to use a battery-powered smart lock. This is rather unfortunate because the right battery-powered lock in an access control solution can improve both hotel efficiency and the guest experience.
Battery operated locks: the best solution for your hotel
Smart lock systems often contain many integrated circuits such as LED light-emitting signalling, RFID, and a Bluetooth Low Energy (BLE) microcontroller with wireless and mobile connectivity or motor driver. Salto’s battery power technology for battery-operated locks offers a cost-effective and far superior solution than others in the market.
Many traditional building operators still use wired access control and are perhaps unaware that wireless systems use a lot less energy and are more secure when monitoring what's happening 24/7 at their property. Because wireless locks are battery powered and only "wake-up" when a guest or staff key card is presented, they consume less power than that used by hardwired online locks. Wireless electronic locks provide better cost, convenience, and aesthetics than a wired solution - achieving wired system benefits without the cost of a hardwired system. Plus, wire-free, battery-powered locks are easy to retrofit on the variety of doors used in a hospitality setting including guest rooms, amenities, and Back-Of-House (BOH) operations.
There’s also the question of sustainability. With many businesses evaluating their carbon footprint and impact on the environment, some might ask how using a battery-powered lock can complement a green commitment. How “green” is it to employ a battery-based system? There are significant cost savings in moving away from a reliance on electrical power. This of course lowers the carbon footprint. Additionally, batteries used in a battery-powered electronic access control system can be recycled resulting in further reduction of ones carbon footprint.
Salto SVN data-on-card
Salto’s electronic battery-powered locks provide an access control technology that - together with ProAccess SPACE front-desk management software - allows stand-alone Salto smart wireless hotel locks to update, store, and send the latest access information and lock battery status from a user’s and guest smartkey throughout the building - wirelessly and remotely - via SVN. This data is captured from a guest or staff member access credential that’s used at a wirelessly-networked smart lock or an online IP SVN access point that can be located at strategic points throughout the building.
The “updating access points” download and revalidate user-related access plan information that is then used to permit or deny access. This smart solution allows hotel employees to manage and secure access control for an entire hotel property right from the front-desk. They can check battery status (to optimize maintenance and battery life) and obtain user event information in just a few easy clicks.
Salto BLUEnet Wireless real-time
The advanced smart technology that Salto has integrated into every BLUEnet generation smart lock also permits battery status management and audit trail recovery in real-time via a Business Automation System (BAS) integration with Guest Room Management Systems (GRMS). Hotels can now integrate seamlessly with a wide variety of Salto wireless locks that bring intelligent and dependable automation for guest rooms and operating enhancements that provide the most reliable, cost-effective, and technologically-advanced guest room system. Salto BLUEnet wireless is designed for doors where real-time control is required and can be installed as an independent system or can complement SVN. It dramatically reduces the cost of installing additional updating points in an access control system yet provides the capability of adding updating points where required thanks to SVN-Flex technology. The options for affordable updating points are endless: perimetral doors, emergency exits, hall doors, gates equipped with mechanical cylinders and much more.
Salto JustIN Mobile
One of the primary benefits of a wire-free electronic access control solution is the ability to easily incorporate mobile access use into a hotel property. Mobile technology now plays a vital role in the hotel industry. The most recent data reveals that almost half of travel searches begin on a smartphone. And the booking process is just the start. The real technological magic can present itself when the guest arrives and checks in and gains access to their room only using their smartphone and a mobile application! In addition to supplying guests the capability to unlock a guest room door, Salto’s mobile app - JustIN Mobile - can send lock audit trail and battery status notifications directly to the front desk.
Hotels are now presented with the opportunity to use smart technology to create meaningful, customized experiences that enhance a guest’s entire stay. By incorporating the latest in technology to help hotels provide efficient and smart battery-powered electronic lock solutions, Salto helps hotels improve both operations and the guest experience.


SALTO Systems and INTEREL deliver BLE Wireless lock integration for guest room connectivity
SALTO Systems and INTEREL, have announced the integration of SALTO’s BLUEnet technology into INTEREL’s guest room control solutions, using BLE wireless radios to allow hotels to minimize their infrastructure investment, optimize energy consumption and take advantage of SALTO’s next-generation products.
SALTO Systems and INTEREL, the award-winning hospitality guest room management solution, today announced the integration of SALTO’s BLUEnet technology into INTEREL’s guest room control solutions, using BLE wireless radios to allow hotels to minimize their infrastructure investment, optimize energy consumption, and take advantage of SALTO’s next-generation products.
The new SALTO and INTEREL BLE integration replaces traditional ZigBee with SALTO’s BLUEnet wireless – a future-focused Bluetooth Low Energy technology.
INTEREL is one of the first guest room management solutions to integrate with SALTO’s BLUEnet Wireless Technology. Hotels can now integrate seamlessly with a wide variety of SALTO wireless locks that bring intelligent and dependable automation for guest rooms and operating enhancements that provide the most reliable, cost-effective, and technologically-advanced guest room system. SALTO BLUEnet wireless is designed for doors where real-time control is required and can be installed as an independent system or can complement the SALTO Virtual Network (SVN).
We’re excited to continue to offer technologically-advanced solutions for the hospitality industry with leading guest room management partners like INTEREL. Our newest integration incorporates the most efficient and advanced technology into guest room access control and energy management and is just another example of how SALTO and INTEREL continue to improve product offerings.
The integration provides secure room access control for guests and staff that works in tandem with in-room thermostats and controls to ensure that energy consumption – one of the top expenses for the hospitality industry – is minimized. Guest room management includes features such as controlling the temperature, lighting, curtains, and even requesting hotel services, with the touch of a button.
The integrated solution - which can replace mechanical keys and proximity cards with smartphone-based access control technology - also can alert hotel staff when a room is occupied and can help them to respond quicker to guest requests. Additionally, INTEREL and SALTO deliver these advanced guest features and online access control functionality without additional infrastructure, reducing total cost of ownership for the hotel.
To learn more about INTEREL guest room management solutions, visit www.interelme.com


Incorporating mobile access into your premises safely
Incorporating mobile access into your premises without jeopardizing security is crucial to maintain safety.
Incorporating mobile access into your premises without jeopardizing security is crucial to maintain safety. Flexibility is also crucial because users may not be using mobile credentials. Being able to mix and match systems, hardware and credentials is a must and is offer by Salto.
Traditionally, check-in process requires going to the front desk, showing ID and providing a credit card for room charges. Once guests are identified and all of their questions are answered, they’re provided with a plastic keycard and pointed towards the elevators or led to their room.
Salto’s Hospitality Solutions and Guest Experience Enhancement
For the Hospitality market, Salto has developed specific add-ons, which allow hotel clients to control all their access, and guest management easily needs with one wire-free, easy-to-use system. Salto suits all sizes and types of hotels, providing an optimal guest experience and the best utilization of a hotel’s rooms, suites and meeting space infrastructure.
When guests arrive at a hotel, they want to check-in quickly and make the best of their time, either for professional purposes or leisure. That means all the steps of the check-in process need to work flawlessly, from issuing a key to the guest to them being able to access their room, swimming pool, spa or other amenities.
Revolutionizing Access with JustIN Mobile App
The intuitive Salto JustIN Mobile app communicates securely via the Cloud and enables guests to receive a room key online, anytime and anywhere. When guests arrive at your hotel, they can choose to go straight to their room and receive their key on their phone, or they can ask for assistance at reception. It is their choice.
Technologically cutting-edge, Salto JustIN Mobile technology means the end of lost key hassles, expense and waste. Plus, the technology isn’t limited to hotel rooms – it can also be used on main entrance doors, elevators, car park barriers, meeting rooms, etc.
- One device convenience: Leverage the fact that mobile phones become a more and more integral part of our lives.
- Guest experience: Provide your guests with a hotel experience they value and want to repeat by facilitating their check-in without sacrificing their security and comfort.
- Lost credential: Since smartphones have such a great place in daily activities, they are well-taken care off and undoubtedly much more than a crucial temporary card.
- Safe and straightforward: Increase security and prevent fraud by improving control of staff access and management of their access rights. Lost key instant cancellation for staff and guest’s safety and peace of mind. Automatic guest key cancellation after check out for increased security.
- Reduce waste: As more users migrate to smartphone-based credentials, less financial resources will be needed to purchase key cards.
- Staff & security operations: Dynamic staff key management. Automatic key renewal and cancellation. Cancel guest and staff keys, updating the lock’s blacklist through the user’s mobile.
- Mobile Access Credentials: Valuable partnerships with reputable providers of Mobile App services for the hospitality industry. Salto and our partners are driven by the opportunity for our hotel clients to provide a superior guest experience to their clients, whether by offering mobile functionalities or superior management standards.


SALTO to Showcase Hospitality Access Control Innovations at HITEC in Minneapolis
SALTO Systems, a leading manufacturer of electronic access control solutions, will showcase its impressive innovations for hospitality – including the sleek Ælement Fusion electronic lock and the SALTO NEO Cylinder – at the annual Hospitality Industry Technology Expo & Conference (HITEC) held June 18-20, 2019, at the Minneapolis Convention Center.
SALTO Systems, a leading manufacturer of electronic access control solutions, will showcase its impressive innovations for hospitality – including the sleek Ælement Fusion electronic lock and the SALTO NEO Cylinder – at the annual Hospitality Industry Technology Expo & Conference (HITEC) held June 18-20, 2019, at the Minneapolis Convention Center.
“From SVN-Flex electronic locking technology to the SALTO NEO Cylinder, SALTO has added to our portfolio of the most technologically-advanced software and hardware products on the market,” said Michael Cline, Vice President-Hospitality at SALTO Systems. “We’re excited to share an incredible lineup of electronic locking solutions perfect for the hospitality industry at this year’s HITEC conference in Minneapolis.”
SALTO’s featured products at HITEC – the world’s largest hospitality technology show – include those that help streamline operations from back-of-house to the front desk to the guest room door, said Cline. SALTO hospitality solutions exist for virtually every touchpoint which can improve the hotel brand and create unique keyless experiences for guests.
The HITEC conference, hosted by Hospitality Financial and Technology Professionals (HFTP), provides top-notch hospitality technology education and a tradeshow highlighting the latest products and services. HITEC attendees are encouraged to visit SALTO Booth 2508 to demo a variety of products, including:
- ÆlementFusion – Ælement Fusion is a stylish and powerful electronic lock with a sleek reader accentuated by an interactive light ring that illuminates when access credentials are presented. The Ælement Fusion provides a minimalistic design that blends with any hotel décor and is compatible with RFID, NFC, and Bluetooth technologies that integrate seamlessly with mobile applications including SALTO’s JustIN Mobile App.
- JustIN Mobile App – JustIN Mobile replaces the need for a physical access hotel room card by securely sending a room key Over the Air (OTA) to an iOS or Android device from SALTO’s ProAccess SPACE management software. The guest’s smartphone sends a signal to open the hotel room door’s electronic lock using Bluetooth. Eliminate the need for guests to physically check in or out at the front desk while also streamlining overall hotel operations.
- SVN-Flex – Enhance Guest Experience, Hotel Management & More– Based on SALTO’s BLUEnet wireless technology and in combination with the XS4 2.0 product range, SVN-Flex brings guest and staff credential updating to the ultimate point in access control: the door! This impressive new feature enhances the guest experience, hotel management, security, IT, and maintenance.
- SALTO Integrations with Hospitality PMS, BAS Providers Offer Endless Possibilities – Integrations with leading PMS and BAS system providers help our hospitality partners optimize security and increase efficiency.
Visit the HITEC show planner and locate SALTO Booth 2508 at the link below:
https://s23.a2zinc.net/clients/HFTP/HITECMinneapolis2019/Public/EventMap.aspx?shMode=E&ID=362


Our innovative & elegant Hospitality access control solutions were a highlight at HITEC Europe in scenic Palma, Mallorca
What a beautiful location for the HITEC Europe conference this week!
What a beautiful location for the HITEC Europe conference this week! The resort city of Palma on the Spanish island of Mallorca served as the backdrop for HITEC, the Hospitality Industry Technology Exposition and Conference, held April 9-11, 2019, at the Palau de Congressos de Palma.
HITEC shows are always a great opportunity for us to share our latest innovative electronic access control solutions to industry experts and connect with our technology partners. Not only are our electronic locks packed with advanced keyless and mobile technology inside, they are visually appealing on the exterior and can complement any hotel decor.
HITEC Europe represents an excellent opportunity to present SALTO’s broad product range that covers every corner of the access control spectrum in a hotel, from back-of-house organisation to guest services doors to guest room management. We know the hospitality industry, and we understand that it is more than just guest room management. This is why we participate in the HITEC Europe Hospitality conference - to share with industry professionals a complete product range especially made for hospitality.
Our Ælement Fusion Euro is the perfect example (and was very popular at HITEC Europe!). This RFID lock allows you to integrate all your physical security needs into one stylish, energy efficient, reliable, wire-free system. The Ælement Fusion Euro’s minimalistic design looks chic and discreet on any door and can be combined with a designer handle (that meets Euro-DIN and ANSI standards) for that polished look. The Ælement Fusion Euro-DIN model incorporates an innovative clutch assembly mechanism that enables a free turn of an outer design handle of a door for a latch assembly of the door lock. This allows the outer handle to rotate to open a door when the door is unlocked and to rotate freely when the door is locked so that the internal mechanism will not be damaged.
Another highlight at HITEC Europe was SALTO’s new SVN-FLex electronic locking technology. SVN-Flex is particularly suited for hospitality because it brings guest and staff credential updating directly to the door. This is extremely beneficial in that it enhances the guest experience, hotel management, security, IT and maintenance. For guests in particular, SVN-Flex provides a better keyless and mobile experience. For hotel management, it provides a safe and convenient environment for guests, visitors and staff by providing the most up-to-date user access information for virtually all doors in a hotel property.
HITEC Europe attendees were also treated to the latest version of SALTO ProAccess SPACE which is the biggest software release ever for SALTO Hospitality. One-hundred percent web-based and mobile capable, with powerful multitasking features, ProAccess SPACE is simple-to-use access control software for managing guest room locks, staff, visitors and doors. It includes functionalities such as mobile keys (BLE & NFC), group check-in, real-time re-rooming and real-time extended stay. These capabilities, plus other key hotel features, make it easy to control all offline and online guest rooms and back-of-house doors from one central location. SALTO ProAccess SPACE permits quick and fast guest check-ins, staff management, and includes advanced features like multiple wandering intruder detections, full HTML5 support, webcam support, improved audit trail filtering/reports and user experience concerning locations/functions in the front-end.
We had a great HITEC Europe and we look forward to seeing participants at the next HITEC event in the United States in Minneapolis, June 17-20.


KeezApp partners with SALTO to provide integrated hospitality experience
As increasing digital engagement powers forward in the hospitality industry, SALTO Systems has joined forces with KeezApp technology platform to offer hotels an unrivalled guest experience.
As increasing digital engagement powers forward in the hospitality industry, SALTO Systems has joined forces with KeezApp technology platform to offer hotels an unrivalled guest experience.
The KeezApp platform provides a range of solutions for any property that hosts guests, and is able to integrate with most PMS (Property Management Systems) on the market. Guests are able to check in from anywhere, receiving a virtual key straight to their smart phone and getting an alert when their room is ready for occupation. The front desk is then alerted when the guest has used the mobile key to enter their roomeven for doors equipped with offline electronic locks. The virtual key can also be used to access all permitted areas of the hotel during their stay and when the time comes to check out, guests can again use KeezApp removing the need to queue at reception.
Additional tools include live chat with front desk. This provides a better, more efficient way for guests to talk and interact with the front desk whether they are in the hotel or out and about. Guests can choose different departments to contact such as reception, concierge, housekeeping or room service depending on their needs.
KeezApp & SALTO JustIN Mobile key
KeezApp implemented JustIN Mobile key access technology, interfaced with the SALTO front desk management software ProAccess SPACE. SALTO Hospitality add-ons include functionalities such as mobile keys (BLE), group check-in, real-time re-rooming and real-time extended stay. These, plus other key hotel features make it easy to control all the standalone, wireless and online guest rooms and back-of-house doors from different front desk workstations
Guests
- Opens all publicly accessible doors including: Front door, lifts, social hubs, dinning area or sport facilities.
- Guests open their bedroom door room with KeezApp & SALTO JustIN Mobile key.
- Guests can use off-line with the digital mobile key in order to open all doors once they have confirmed their checked-in.
Hotel operations
- Can immediately halt service for the room.
- Receive alert once guest accesses property.
Benefits
Hinkley Campus – Success Sstory
SALTO Systems and KeeZApp have implemented access control solutions for HOST. HOST provides specially designed accommodations for the teams working on construction of the EDF Energy Hinkley Point C (HPC) project near Bridgwater. HOST's two campuses, Hinkley Campus and Sedgemoor Campus, are easily accessible from the HPC construction site and provide a warm welcome, with comfortable rooms, friendly staff and a great atmosphere.
William Grant & Sons – Success Story
SALTO Systems and KeeZApp have implemented access control solutions for William Grant & Sons and the Glenfiddich Distillery. Is the home of the world’s most awarded single malt Scotch whisky and owns a growing range of luxury accommodation and on-site cottages available exclusively for their guests and internal use.
With ambitious growth plans and a vision to become the most coveted branded spirits company in the world, the Distillery’s portfolio of 35 self-catering cottages are available for personnel to use when visiting. The Distillery also welcomes agencies, trade customers, partners, distributors, whisky collectors and media from all around the globe who can also be booked into the accommodation.
Valuable partnerships with KeeZApp for the hospitality industry.
SALTO and our partners are driven by the opportunity for our hotel clients to provide a superior guest experience to their clients, whether by offering mobile functionalities or superior management standards like quick check-in and check-out, online billing, live chat with reception, housekeeping and concierge or auto Wi-Fi connection for guests.
SALTO hospitality solutions are in use at hospitality properties worldwide and are much more than a guest room lock. They add value to any property by providing security and a reliable wire-free environment 24/7, improving management of the entire hotel or resort property.
SALTO welcomes new partnerships with industry leaders like KeezApp that will ultimately result in improved hospitality management and the guest experience. SALTO also continuously adds integrations with other technology providers so that those in the hospitality industry have a choice when it comes to which platform they use to control SALTO’s robust line of electronic locks and supporting products.
- Quick access to property for guests without waiting for physical key.
- Cost reduction of physical key cards no longer needed.
- Smart management and real-time protection.


“360° Guest and Payment Journey” at ITB
HelloGuest, BS PAYONE, Intrum and SALTO with integrated digital hotel services.
At the ITB in Berlin (6 to 10 March 2019) HelloGuest together with its partners BS PAYONE, Intrum and SALTO Systems will demonstrate the advantages of integrated digital services. These range from booking, check-in, digital guest folders and door opening via Bluetooth to risk management, omni-channel payment and customer loyalty programs. The "360° Guest and Payment Journey" can be experienced in its full functional scope at booth 107 in hall 8.1.
With its pioneering HelloGuest platform, HelloGuest Solutions GmbH enables hosts to establish lasting relationships with their guests by converting analog processes into digital services. As a central system, the platform connects a wide variety of solutions and technologies to make the world of travel new and easier. This enables hosts to provide their guests with personalised information during and after their stay, simplify their travel and enable a digital experience. Hosts themselves benefit from more efficient processes, seamlessly working interfaces and a positioning as modern, guest-oriented host.
In addition to the mobile and progressive web app, HelloGuest offers a terminal for automated check-in/out, card encoding, printing of the registration form and payment processing as well as a Hotel TV app that makes the entire digital guest folder available on the Hotel TV. The digital guest folder allows the use of the room service and the booking of spa applications and local activities. Push messages can be sent directly to the guest. All hotel information is available in several languages at all times.
BS PAYONE is a specialist for target group oriented omni-channel payment. The company offers special packages to meet industry-specific needs for all payment issues. The company forms the interface between host and guest and ensures a payment that works simply, quickly, securely and almost invisibly in the background. At the heart of BS PAYONE's offering are products and solutions for the automation of all payment processes.
Intrum is the leading international provider of credit management and payment services with a presence in 24 European countries. Intrum implements end-to-end cross-border payment processing solutions for the tourism and hospitality industries. These include risk management, scoring, payment solutions, automated invoicing, accounts receivable management, receivables management and customer loyalty programs. The combination of analytics with digital innovations leads to new, tailor-made service offerings.
SALTO Systems is a manufacturer of electronic hotel locking systems that adapt to the individual requirements of hotels of all types and sizes. Thus, not only main entrances, hotel room doors, seminar rooms, spas, fitness areas and garages can be integrated, but also offices, service rooms, lift control, vending machines, furniture and lockers.
In addition to the functionality with RFID cards, SALTO offers the option of opening doors with smartphones using a mobile key (Mobile Access). The JustIN Mobile technology developed in-house uses the Bluetooth interface (BLE - Bluetooth Low Energy) or Near Field Communications (NFC) to communicate with the electronic door hardware.
ITB Berlin - Floor Plan:
HelloGuest, Intrum, BS PAYONE and SALTO Systems at the ITB in Berlin 6 to 10 March 2019 / Hall 8.1 - Booth 107


Q&A with Marta Zubiaurre, Key Account Manager Hospitality SALTO Systems EMEA
As Key Account Manager for SALTO Hospitality in Europe, the Middle East and Africa, Marta Zubiaurre has a special understanding of the access control hospitality market. Recently, she shared her insight on current and future trends.
As Key Account Manager for SALTO Hospitality in Europe, the Middle East and Africa, Marta Zubiaurre has a special understanding of the access control hospitality market. Recently, she shared her insight on current and future trends.
What has changed in hotel security in recent years?
Hotel security continues to expand and has become much more comprehensive, particularly as it relates to access control. Managing access to guest rooms remains an important focus as does attention to back-of-house and guest service areas. It’s now essential to provide all-encompassing access control solutions that address the needs of the wide range of applications and operating environments from the most basic guest room door or main entrance to meeting rooms, lockers, datacenters, padlocks for gates, elevator access, emergency exits, pools, spa facilities – the list goes on.
Hotel security has also become about more than just security. It’s now part of the guest experience. The same smartphone application that will let a guest into a hotel room can also be used to check in, check out or plan a future stay.
What new technologies and innovations has SALTO introduced into its product line?
SALTO has long focused on the user experience to develop our electronic access control products and technologies, and we’ve developed some exciting new products that offer the future of access control – advanced technology with functionality and style!
One of our most recent innovations, designed especially for the hospitality industry, is the “almost invisible” Ælement Fusion. Ælement Fusion is a stylish and powerful electronic lock with a sleek reader accentuated by an interactive light ring that illuminates when access credentials are presented, providing a minimalistic design that blends with any hotel décor. The Ælement Fusion is compatible with RFID, NFC, and Bluetooth technologies that integrate seamlessly with mobile applications including SALTO’s JustIN Mobile application.
How important is mobile access in hospitality?
Mobile access control is the future of hospitality security technology – no matter how big or small the property – because it gives management the ability to quickly make changes, and it reduces costs associated with replacing access cards and keys. Plus, it enhances the guest experience we were just talking about!.
A mobile app like SALTO’s JustIN Mobile permits staff and guests to access a digital key to open any hotel door equipped with an electronic lock. Authorized system administrators can issue or revoke digital keys over-the-air to user smartphones via encrypted data transmission. Each credential is unique to each mobile device, so they cannot be copied or duplicated.
If your hotel or lodging property is in the market for an access control solution, be sure to ask about how the product enhances the guest experience as well as what mobile solutions are offered. Those are two important areas that must be a part of any new access control solution.

