Easy access to all the support and technical info you need: the Salto Help & Support portal
Easy access to all the support and technical info you need: the Salto Help & Support portal
Our support solution platform is the complete technical support portal, information and service resource. Part of our commitment to providing the best-possible experience for all our partners and systems operators, the Salto Help and Support portal brings self-service support, answers to frequently asked questions and comprehensive technical information into a single, user-friendly hub designed to cover all the bases, regardless of your own relationship with the Salto smart access solutions ecosystem.
If you’ve been struggling to find some very specific information or just need a question answered quickly, the new platform will resolve your issues. Whether it’s technical support and systems information, comprehensive user guides or any other helpful resource, this new resource has been specifically designed to be intuitive and simple, enabling you to keep your Salto smart access platform running smoothly.
Help at hand across the entire Salto smart access ecosystem
Providing reliable access to technical information and user support is key to us, whether you’re a business partner installing and maintaining one of our smart access systems, an existing operator or an end-user looking for usage instructions. No matter the platform you’ve installed or your relationship with Salto, we can now point you in the right direction for whatever you need, across the complete Salto ecosystem.
Salto Partners may need quite specific technical assistance, while Salto KS site admins may be looking for user instructions or help with smart tag enrollment, for example. But this isn’t just a platform for systems operators; digital keyholders and app users looking for assistance will have their needs catered for, too.
Making access to support effortless
With simple navigation and comprehensive resources such as operator guides and FAQs, and support content designed to speed up issue resolution, Salto customers, partners and end-users will immediately see some important benefits:
- A focus on the operator.
Developers designed this resource with end-users in mind, so it gets you to the information or resources you’re looking for quickly, with direct access to Salto Homelok, KS or Space from the home page. From there you’ll find user guides, troubleshooting information and FAQs, glossaries, how-to overviews and more.
- Intuitive and user-friendly.
The support portal is a seamless and intuitive platform where system operators, professionals and end users can get help at a moment’s notice. If you’ve never used the portal before, you’ll still be able to find your way around easily, navigating by platform.
- Valuable and relevant .
This new resource responds to even the most specific needs of anybody within the Salto ecosystem with high-quality answers and painless navigation; everything they need to keep their system running smoothly. Professional, expert knowledge will ensure all stakeholders maximise the benefit they gain from our smart access control systems and apps, making their operations more efficient by cutting down time spent looking for solutions when everything they need is in one place.
What’s on there?
Salto Homelok users will find searchable user guides tailored to how they’re using the solution. Whether you’re a property manager, unit manager or individual keyholder, you’ll have your own Getting Started, Support and FAQs on hand.
Salto KS resources include a general guide to the features of this cutting-edge, cloud-based access control solution, a section for your own account information and status, an overview of the Salto KS Android and iOS mobile apps, and an essential guide to the hardware associated with the platform. Everything from what that blinking light means to how to replace lock batteries; it’s all there.
As for Salto Space, there are guides for system operators and administrators, as well as a user guide for integrations.
There’s also a search facility if you’re not sure exactly what you’re looking for, and In the unlikely event that you still can’t find it, you’ll be able to connect to Salto Support directly and submit a request for further assistance or any other enquiries you may have.
See what Salto Support can do for you
This outstanding new support resource is a continuation of our commitment to excellence in customer service across our entire offering. No matter if you're a property manager, a hardware installer, a hotel security head or an individual digital keyholder, the help you’re looking for is all now in one place. It’s intuitive, easy to navigate and absolutely comprehensive. We’re delighted with the new support.saltosystems.com resource: go and explore, and level up your Salto user experience today.
