Hospitality

In today's fast-paced and interconnected world, ensuring 24/7 security of physical spaces has never been more crucial. Effective incident notification systems play a pivotal role in ensuring swift responses to potential security breaches, system malfunctions, and other critical events.  

Traditional incident notification systems often lead to information overload and significant delays in response. Operators and systems administrators manage access for facilities – changing access rights, creating new user profiles, and monitoring and securing sites – but at the same time, are bombarded with alerts, from minor issues such as low battery warnings to major security breaches. This not only overwhelms them but also increases the risk of critical alerts being missed. Additionally, the lack of flexibility and analysis in these systems means that security policies, anticipating actions, and preventing situations before they escalate into emergencies via lockdowns and push notifications of potential entry breaches might not effectively alert your response teams. 

Whether it is an everyday situation or an emergency, being ready and aware is critical to ensuring you can quickly respond to whatever situations may arise. Having a comprehensive smart access control system and action plan that can be seamlessly activated ensures you respond fast and effectively to everyday incidents and emergency situations.  

As the dynamics of building and facility management evolve, there is a need for more sophisticated incident notification systems to manage and optimize workflows to deliver a consistent incident response every time. Modern organizations and smart buildings require systems to advance digitization in their operations to offer rapid customization, delegate responsibilities effectively, and ensure that those responsible receive the information they need to act quickly.  

Physical access control that meets modern needs  

Smarter and more secure access control optimizes operations. It addresses building needs and a more secure approach to managing security and incident response. Salto KS and Homelok cloud-based smart access solutions, as well as Salto Space the pioneering SVN data-on-card access control platform, have answered these challenges by introducing significant enhancements to their incident notification systems.  

Salto KS: A new approach for managing incidents and notifications 

Salto KS is a reliable cloud-based access control solution with unified software/hardware architecture that supports a broad spectrum of keyless access methods and integrates advanced security features within a fully remote and wireless cloud-based smart access management platform. 

• Delegated responsibilities: The new system enables both Site Owners and Site Admins to receive and manage notifications based on their interests and role. This delegation helps distribute notifications more evenly and enhances operational efficiency. Previously visible only to Site Owners, notification settings can now be independently managed by Site Admins, although these settings are disabled by default and must be changed. 
• Customization of alerts: Site Admins can now tailor the system to notify them about specific types of incidents, ensuring that each alert is relevant and actionable. Additionally, users can choose to receive notifications for specific locks, allowing for even more precise control over the security monitoring of access points. 
• Flexible notification methods: Site Admins can choose to receive alerts through emails or push notifications through the Salto KS app, selecting the method that best fits their immediate needs.  

Salto Space: Physical access and incident management made easy 

The Salto Space access control platform offers a comprehensive set of features for managing access and security, including the ability to configure alarm events to trigger specific actions in response to various scenarios.  

By leveraging Salto Space’s access control management software alarm events feature, businesses and organizations can elevate incident notification and response mechanisms. The ability to configure specific actions for different scenarios, combined with the platform's user permissions and audit trail capabilities, empowers security staff and operators with the necessary tools to effectively manage access-related incidents. 

• Smart lock connectivity: Detects the loss of connection to a lock, triggering notifications such as email alerts to relevant stakeholders. This proactive approach to monitoring access points ensures swift response to potential security breaches. 
• Sensor signal control: Enables users to integrate sensor inputs with control unit (CU) outputs, allowing for the configuration of specific actions in response to sensor signals. In the demonstration, a physical button simulated a sensor signal, triggering an alarm event to control the action of a relay on the CU, in this case, a beeper. This level of control over sensor inputs and corresponding responses enhances the platform's incident notification capabilities. 
• Door-triggered lockdown: Another highlight of the demonstration was the use of alarm events to enable a lockdown area when a certain door is opened. This feature is crucial for managing security incidents and ensuring rapid response to unauthorized access attempts. 
• Online monitoring: The online monitoring functionality gives users the ability to monitor and control the real-time status of online access points. Additionally, it empowers users to execute actions on doors, such as activating Emergency Open or Emergency Close modes. With online access, the denylist can be automatically transmitted to doors, eliminating the need for manual updates at each individual door.  

Homelok: Access control incident notifications for residential and multi-family properties 

With Salto Homelok's SVN keyless and cloud-based access control platform for residential and multi-family properties, managing access has never been easier. The platform offers quick online administration, giving property managers and residents seamless control over every entry point in the building.   

Salto Homelok's administrator activity screen provides a comprehensive list of events ordered by date and time. Users can easily track activities such as user creations, door unlocks, and access denials. This feature allows property managers to stay informed about all access-related actions within their properties. 

• System Events: System Events are triggered by user actions within the software, typically by individuals with management roles in Homelok. Examples of System Events include user creations, access modifications, and key assignments. 
• Device Events: Device Events are generated by access points and doors within the installation and are primarily initiated by keyholders gaining access. Examples of Device Events include door unlocks by users, access denials, and firmware updates. 
• Unit Activity Monitoring: For property managers, Homelok offers unit-specific activity tracking. In addition to the main activity section, managers can view unit-related events such as unit creations, move-ins, move-outs, and deletions. This allows for a detailed overview of activities specific to individual units within the residential properties managed through Homelok. 
• SVN Events – Offline Event Registration: The Salto Homelok cloud-based platform introduces a revolutionary feature known as offline events within SVN (Salto Virtual Network). This capability allows the system to capture user and access point events, such as a user unlocking a door, and record them in the activity section – even when both the lock and the user's phone or credential are offline. 

Impact of security monitoring across industries  

Recent enhancements to the Salto KS and Space smart access platforms greatly improve incident notification management across different industries, making it easier to tailor responses to specific building needs:  

• Working Spaces: Operators in coworking spaces can delegate notification responsibilities to system administrators like office managers and technical staff. Office managers can get alerts for unauthorized access attempts, and technical staff can be notified about low battery incidents and system malfunctions, ensuring a secure and seamless working environment.  

• Hospitality: Property owners and managers can delegate notification responsibilities to system administrators, such as hotel front desk staff and maintenance staff. Security managers, for example, can receive immediate notifications for guest check-in, privacy, doors left open, while maintenance staff can be alerted about low battery incidents, ensuring swift action and smooth operations.  

• Residential: Property managers can tailor the notification system and delegate alert responsibilities to system administrators like security personnel and homeowners. A convenient smart access solution for residential properties, connecting access control to security infrastructure to manage any access point allows property managers the capability to receive alerts about unauthorized entry attempts while homeowners are sent notifications about door status changes and low battery issues. 

• Student Accommodations: Student residential buildings such as dormitories or apartments benefit from enhanced customization and delegation features. Site Owners can assign campus security as Site Admins to receive after-hours access alerts. Maintenance staff, also as system administrators, are alerted to system malfunctions or doors left open, facilitating a safe environment.  

• Healthcare: Set up real-time alerts for security staff and maintenance personnel to meet the unique security challenges of healthcare. Security staff, as system administrators, receive notifications for tampering or unauthorized access to sensitive areas, and maintenance staff are notified about low battery levels, ensuring locks function correctly.  

• Education: Manage staff, student, and visitor access to buildings or restricted areas on campus grounds using a role-based system with instant detection of individuals at access points. Receive instant notifications and configure customized responses for multiple crisis levels. Enable area-specific protocols for emergency lockdowns or openings. Incorporating electronic door locks for schools improves school security and crisis management plans. 

Improvements to the Salto smart access control platforms’ incident notification system mark a significant advancement in the management of security alerts. By empowering both owners and system administrators with better tools for managing notifications and offering extensive customization options, the system ensures that the right personnel are alerted to the right issues at the right time. 

These enhancements help streamline operations and improve response times across various industries, supporting organizations in maintaining better security and efficiency. 

For more information on how to manage incident notifications, visit the Salto support portal. 

Cleaning & sanitation reduces the risks when using an access point. For nearly a decade, Salto, in partnership with BioCote® – the market-leading antimicrobial technology supplier – has incorporated antimicrobial silver ion technology in its smart electronic lock range, electronic cylinders, locker locks, and supporting devices like wall readers. The addition of BioCote® antimicrobial technology helps reduce microbes, namely bacteria and fungi, on product surfaces, complementing the overall hygiene of building environments. Salto smart locking devices with BioCote® are particularly beneficial for Healthcare, Educational environments and the Hospitality market, as they can inhibit the growth of these microbes on the surfaces of the devices themselves. 

Understanding the need for enhanced hygiene in Healthcare facilities  

In recent years, the standards of healthcare cleanliness have undergone significant changes. The NHS National Standards of Healthcare Cleanliness were updated in 2021 [1] to address the demands of healthcare professionals and patients, reflecting a broader trend across Europe. Regulations now mandate thorough cleaning of premises and equipment, along with regular monitoring and immediate action upon identifying issues. Prioritising cleanliness ensures a safe and hygienic environment, enhancing the quality of care settings [2].  

Various methods, such as using hospital-grade disinfectants, adequate ventilation, and availability of PPE, contribute to maintaining cleanliness in healthcare settings [3]. Antimicrobial technology is increasingly integrated into various products and surfaces as a built-in feature to complement these hygiene measures. This emphasis on cleanliness highlights the importance of strict adherence to cleaning schedules. The integration of BioCote® in Salto access control systems offers a promising approach to enhancing hygiene in healthcare facilities.  

Salto’s advanced access control solutions 

Effective access control systems have an important part in reducing these issues. Through regulating entry and exit points, controlling the flow of individuals, and minimising contact with surfaces, Salto systems surpass these basic expectations of typical control systems by offering the advantages antimicrobial technology, with an innovative approach to addressing hygiene concerns. 

Salto leads the way in providing quality access control solutions customised for various industries, including healthcare or educational facilities. Prioritising smoothness, comfort, and security in developing and manufacturing advanced wireless electronic locking and access control solutions designed to enhance daily life for users. 

BioCote® is an antimicrobial agent that contains silver-ions which are engineered to provide continuous, built-in protection on Salto smart electronic door locks surfaces and hardware devices like the XS4 smart door lock range, Neo electronic cylinders, locker locks, or Design XS wall readers. It works by binding with microbes and damaging their cells in a number of ways, disrupting their normal functions and preventing them from reproducing. 

Leveraging antimicrobial technology helps healthcare providers inhibit the growth of microorganisms. Healthcare facilities face unique challenges in maintaining cleanliness and preventing cross-contamination, necessitating strict and regular cleaning practices. 

The role of BioCote® Antimicrobial Technology in enhancing Healthcare cleanliness  

With BioCote® antimicrobial technology built-in to access control hardware and surfaces, Salto products continuously inhibit the growth of microbes. This proactive measure of hygiene control not only promotes cleanliness on the products surface, but also reduces potential cross-contamination.  

There are many expectations for the methods used for healthcare environmental cleaning [4]. Antimicrobial technology covers a multitude of benefits whilst maintaining the cleanliness of healthcare environments. By ensuring a broad spectrum of antimicrobial coverage, rapid action, and persistent effects on treated surfaces, BioCote® contributes significantly to overall cleanliness by providing a long-lasting and effective feature that inhibits the growth of microbes.  

Implementing antimicrobial additives into the manufacturing process provides numerous benefits to the product. BioCote® works continuously to inhibit the growth of microbes on a surface by up to 99.99% without washing off or wearing out over time, lasting the lifetime of the product. The benefits of BioCote® technology in Salto systems contributes to the success of industry hygiene standards, providing peace of mind to healthcare stakeholders and ensuring compliance with best practices.  

BioCote® protection is simple, long-lasting, and effective 

BioCote® antimicrobial protection consists of silver-ion technology which is integrated during the manufacturing process, therefore, providing up to 99.9%, 24/7 protection against an array of microbes including influenza A H1N1, E.coli, Salmonella and antibiotic-resistant CRE, VRE, and MRSA. BioCote® cannot be wiped or worn away, therefore enhances hygiene management and reduces the potential for cross-contamination. 

• BioCote® silver ion technology is simple. The Salto BioCote® finish is applied to parts of the escutcheon for a small additional cost. The silver coating does not affect the aesthetics of the product and BioCote®-treated products can be cleaned with gentler cleaning products and need no extra maintenance. Regular cleaning practices is suitable to maintain the warranty of the finish.  

• BioCote® silver ion technology is long-lasting. BioCote® is an antimicrobial agent that contains silver. Silver does not break down over time, so it will not leach from or rub off treated surfaces. 

• BioCote® antimicrobial protection is effective against a broad spectrum of microorganisms. BioCote® silver ion technology significantly reduces the level of microbes on Salto smart locking devices, readers and door handles by up to 99.99%, offering 24/7 antimicrobial action against an array of microbes. This reduction in microbes helps prevent degradation, ensuring the surfaces remain cleaner and fresher for the entire lifetime of the Salto smart access point. 

Exploring the power of BioCote® in Smart Buildings 

Salto systems enhanced with BioCote® technology are designed to work alongside cleaning practices, ensuring comprehensive coverage even in spots that might be overlooked. It is important to understand that antimicrobial technology does not replace cleaning efforts but rather boosts the hygiene of the product’s surface. Tested and proven safe for use, BioCote® is trusted globally for long-lasting action, which remains effective for the entire lifespan of the product -sometimes even extending it beyond expectations by reducing microbes that cause material degradation. Moreover, BioCote® helps inhibit the growth of microbes that can cause staining and odours. Being the only HACCP-certified antimicrobial additive supplier ensures the safety of integrating BioCote® in products and surfaces that may come into contact with food, offering reassurance on hygiene and quality.  

By introducing BioCote® antimicrobial technology, Salto helps to support a cleaner and more hygienic environment. This is of particular importance in any public or shared space setting, as it improves the hygiene of common touchpoints and helps to prevent microbe cross-contamination. 

Looking to learn more? Click here to discover Salto’s smart access solutions for Education and Healthcare, and follow us on LinkedIn or Instagram for the latest updates 

1. https://www.england.nhs.uk/publication/national-standards-of-healthcare-cleanliness-2021/  

2. https://www.cqc.org.uk/guidance-providers/regulations/regulation-15-premises-equipment 

3. https://www.ecdc.europa.eu/en/publications-data/considerations-infection-prevention-and-control-practices-relation-respiratory  

4. https://www.cdc.gov/hai/prevent/resource-limited/supplies-equipment.html  

Digital keys are a relatively new technology; they are quickly revolutionising the hospitality industry and are being adopted by major hotel brands globally. Their potential to completely transform the hotel check-in and room access experience is unmatched.  

Mobile access technology has transformed the hotel guest experience by eliminating the hassle of physical key cards and check-in queues. Digital keys allow guests to access their rooms with their smartphones effortlessly. This seamless process not only saves time and energy but also adds value to the guest experience and engagement, and helps hotels save money and improve day-to-day efficiency. Guests now have the convenience of remote check-in, receiving digital keys in advance, and bypassing the front desk entirely. This newfound freedom empowers guests to have greater control over their stay, ultimately enhancing their overall satisfaction and convenience. 

Today’s travellers are looking for a balance of technological and human innovations, deeper connections and care, embedded wellness experiences, and more—and digital keys are the ideal solution, making travel more accessible, personalized, and efficient. 

How do digital keys work?

Digital keys unlock new levels of keyless convenience for hotels and other accommodations. With this innovative technology, guests can use a smartphone as a digital room key, bypassing the front desk and cutting wait times to almost zero. 

Digital keys – which are also referred to as mobile keys – work through a hotel's mobile app, or by using smartphone features like Apple Wallet. Salto also delivers digital keys via its own mobile application, the JustIN Mobile technology, and Salto Space or Salto KS solution. Guests can simply download the app and fill in their profile and reservation details. The key provider then generates a secure digital key and transmits it to the guest's phone “Over the Air” (OTA) using Bluetooth or NFC technology.  

Once properly set up, guests simply open the app and hold their phone to the door lock to gain access to the hotel room.  

Benefits of digital keys for guests and staff 

 Digital keys offer numerous benefits to both hotels and guests, including:

• Enhances guest satisfaction: Enable guest service innovations creating value-add opportunities to drive business to your hotel, enhancing the guest experience. 
• Convenience: Provide the modern, easy access option guests increasingly expect with digital keys or keycards giving convenient, instant, and safe access. 
• Faster check-in experience: Guests using their smartphones as room keys can skip the front desk, allowing staff to focus on delivering excellent guest service, ultimately enhancing the overall stay. 
• Simplified front office operations: Simplify and automate guest key management processes and free up staff to spend more time interacting with guests for a more personalized experience. 
• Guest data and insights: Track guest access patterns, such as the frequency and timing of room entries, enabling valuable information 
• Enhanced security: Create a security ecosystem that provides safe, convenient, and seamless guest access throughout the property. 
• Cost savings: Improve workflows and processes across the business — from reservations to front desk, maintenance to security management, and housekeeping to sales and marketing. 
• Eco-friendly technology: Eliminate plastic keycard waste to deliver an environmentally friendly, sustainable, and long-term solution. 

Cut wait times with contactless check-in 

The most significant advantage of digital keys is the convenience and flexibility they offer. Guests no longer need to go to the front desk to pick up a room keys. Instead, they can check in ahead of their arrival, go straight to the room, and unlock the door using a smartphone. This streamlined process saves time and enhances the check-in experience allowing guests toctart enjoying their stay much sooner.  

Studies show that long check-in waiting times can negatively impact hotel guest satisfaction scores. Allowing guests to bypass reception and head straight to a room increases hotel ratings and the number of repeat guests. Additionally, in the age of social distancing, contactless check-in has become more important than ever. With digital keys, guests don't have to stand in line or interact with hotel staff to access a room.  

Boost the guest experience 

Digital keys provide a seamless guest experience, from check-in to check-out. 

• Guests can skip long lines at the front desk by checking in using a smartphone.  
• Unlocking rooms is as simple as tapping the phone on the door lock – no more fumbling with keycards or misplaced keys. Also, guests don't have to return to the front desk if their keycard stops working. 
• Digital keys give guests access to more than just their room. Many hotels integrate room keys with amenities like the gym, pool, business areas, lifts/elevators, parking garage gates, and more. 
• Special offers, discounts, and promotions can be sent directly to a guest's phone via the hotel app, allowing for tailored and timely offers based on their stay patterns and preferences. 
• Guests can enjoy seamless access across the hotel, from entrances, perimeter access doors, and elevators, to gyms, business areas, parking, and more. 

With digital keys, the guest experience is streamlined and hassle-free. Guests have the entire hotel in the palm of their hands during their stay. 

Beyond access control capabilities, digital keys can integrate seamlessly with a hotel’s mobile app and loyalty programs. After downloading the hotel app and connecting to a profile, guests can manage their entire stay from a smartphone. The app lets guests book a room, check in, choose a room, access a digital key, manage requests with hotel staff, order room service, book new services, request assistance, and more. This creates a personalised and interactive guest experience. 

By implementing digital keys, hotels can provide guests with maximum convenience, contactless engagement, and a tech-enabled guest experience. Digital keys are a powerful asset for hotels looking to improve and modernise the guest journey. 

A worthwhile investment 

Digital keys are an exciting innovation for the hospitality industry that provides numerous benefits for hotels and guests. While transitioning to digital keys involves challenges like upfront costs and learning curves, the long-term benefits make it a worthwhile investment.     

Digital key technology represents an important step forward for the hospitality industry. The advantages for both hotels and guests ensure that they will play a key role in the industry's future.   

Combining easy access, digital keys, and smart guest rooms with unified property management systems that protect individuals and assets is a unique challenge for every hospitality business. Looking to learn more? Click here to discover more about Salto’s smart access solutions for Hospitality, and follow us on LinkedIn or Instagram for the latest updates. 

Digital keys are expected to become more popular in the coming years. According to research, mobile access adoption rates could reach over 70% in hotels worldwide by 2025. As more guests become accustomed to using their smartphones for everything, mobile keys will likely become the new industry standard.    

Furthermore, mobile access are poised to integrate further with smart home technology and the Internet of Things. Some hospitality apps allow guests to control room features like lighting, temperature, and entertainment from their phones. With mobile keys, guests can unlock their rooms, adjust in-room settings, and access hotel amenities – all from one app.   

Essentially, mobile access will soon connect the entire guest experience.  

The future possibilities are exciting as digital keys evolve beyond replacing plastic keycards. Mobile technology is transforming hotels into more intelligent, sustainable, and connected spaces designed around ease, personalisation, and seamless guest experiences. 

Ensure security and privacy  

Digital and mobile access use advanced encryption protocols to prevent unauthorised access to guest rooms. The keys are unique to each guest and are issued through a secure digital platform, eliminating the risk of keys being copied or shared.   

With proper implementation, digital keys can significantly boost security and deliver peace of mind to both guests and hotel staff and operators. The technology prevents unauthorised room access better than traditional keycards. And since the credentials are digital, there is no need to collect physical keys that could be lost, stolen, or copied.

Driving cost savings at hotels with digital key technology  

Mobile access offer numerous cost-saving benefits for hotels compared to traditional physical keycards. Implementing this technology reduces lobby congestion and cuts front desk staffing needs by up to 15-20%. Instead, hotel staff can focus on improving guests’ experiences and interacting with them, rather than on the administrative details of their stay.  

Digital keys also have a lower cost-per-key. Hotels spend an estimated $2-10 per physical keycard when factoring in printing, replacement keys, and IT programming expenses. Mobile keys essentially have zero marginal cost-per-key since they are digital, making them an affordable choice for hotel chains of all sizes. They also eliminate plastic keycard waste, so are an environmentally friendly, sustainable, and long-term solution.  

A worthwhile investment   

Mobile access are an exciting innovation for the hospitality industry that provides numerous benefits for hotels and guests. While switching to digital keys involves challenges like upfront costs and learning curves, the long-term benefits make it a worthwhile investment.     

Digital key technology represents an important step forward for the hospitality industry. The advantages for both hotels and guests ensure that mobile keys will play a key role in the industry's future.   

Combining easy access, digital keys, and smart guest rooms with unified property management systems that protect individuals and assets is a unique challenge for every hospitality business. Looking to learn more? Click here to discover more about Salto’s smart access solutions for Hospitality, and follow us on LinkedIn or Instagram for the latest updates.   

Foxbox Digital has integrated with the SALTO KS API to accommodate our joint end customer, The X Company: A rapidly expanding multifamily residential community with over 5,000 units and $1 Billion in construction activity.

The X Company has two of the most significant SALTO KS installations (and will expand to a total of six buildings in the US).

We’ve asked Foxbox Digital some questions to find out what this interesting integration exactly entails and what it means for the Foxbox Digital and the X Company:

What exactly is Foxbox Digital, what do you guys offer, and to whom?

“Foxbox Digital is an award-winning digital product agency headquartered in Chicago. We partner with startups and SMBs to design, develop, and deliver successful digital experiences across mobile and web. Foxbox is ranked #121 on the 2022 Inc 5000 and is the 11th fastest-growing software company in the US.”

Through the technology we create, we help customers automate their back-office operations and drive more revenue through customer engagement.

Can you explain why you decided to collaborate with SALTO KS for the X Company? 

“Delivering reliability and security to residents meant The X Company needed technology that succeeded where previous tools had fallen short. SALTO KS provided the perfect combination of robust capability and customization for the type of custom integration the challenge required.”

How does the integration with SALTO KS help the X company's tenants and building managers?

“Both residents and community managers are able to not only remotely access personal apartment locks but also access other amenities in the same seamless experience.” 

How did this integration with SALTO KS change the business for Foxbox Digital and the X Company?

“The X Company needed a platform that delivered on its disruptive vision for the multifamily residential real estate industry. The SALTO KS integration played a critical role in giving them all the tools they needed to support residents and expand their reach.”

How does Foxbox Digital help companies to scale?

“Foxbox Digital helps companies scale by designing and building world-class digital products and successfully bringing them to market. Through the technology we create, we help customers automate their back-office operations and drive more revenue through customer engagement.”

Naturally, innovative technology had to play a crucial role. Now, residents can seamlessly grant access to a visiting friend, book a conference room, and alert community managers of a dishwasher that needs fixing.

What is the most requested feature you ever received?

“X Company has a modern vision for their living spaces in which the "roommates" may not always know each other before living at X but instead are paired up by the X team. This is part of their vision to create a more social community where people can move from all over the globe and meet new people. 

SALTO KS locks are used on all room- and individual-bedroom doors because they provide an added layer of safety and security, especially since the roommates might not know each other initially and need time to build trust.

However, we saw an overwhelming interest in being able to set bedroom doors to a default unlocked state where they would not lock every time they were closed. This would allow residents to navigate into their bedrooms more easily and not need to unlock them whenever they needed to get in. This was supported with the "Remote Office Mode" feature in SALTO KS, allowing people to set a lock to a default unlocked state.”

Can you give a few examples of the X Company's ‘modern coworking options’ and how Foxbox Digital has helped them to offer these?

“The X Company’s core value proposition is based on a hybrid live-work-play experience built on state-of-the-art spaces and amenities. Naturally, innovative technology had to play a crucial role. Now all within one platform, residents can seamlessly grant access to a visiting friend, book a conference room, and alert community managers of a dishwasher that needs fixing. Plus, with a real-time analytics dashboard, community managers and leadership at The X Company can analyze and improve the resident experience in real-time.” 

What ‘problem’ or challenge did SALTO KS solve for Foxbox Digital and the X Company?

“The integration with SALTO KS allowed us to ensure the platform's digital lock capabilities provided the most secure, easy-to-use, and reliable resident experience possible.” 

What would you like to see for SALTO KS to support Foxbox Digital’s plans in the future?

“Foxbox aims to be SALTO KS’ go-to integration partner. We have the experience and expertise to develop custom digital products using SALTO KS. We help commercial real estate, multi-family residential, and hospitality clients deliver modern digital access experiences using SALTO KS.”

Three of the biggest benefits of the integration with SALTO KS:

1. Mobile/Keyless entry that works online and offline. The X Company App allows residents to access every door from their bedroom to the garage and shared spaces. It even works when users aren’t connected to the internet.

2. Grant and revoke resident access in an instant, securely. The X Company platform is secured by multi-factor authentication, with additional back-end security protection that protects residents when they lose phone access.

3. Sharing visitor access. The app can grant temporary and secure access to friends, family, dog walkers, and more from within the app.

Read more on how Foxbox Digital powers the X Company here.

Because we’re a leading provider of Hospitality access solutions, we really look forward to HITEC, which is put on each summer in North America by our friends at the Hospitality Financial and Technology Professionals (HFTP) organization.

HITEC in Toronto did not disappoint!

HITEC Toronto exceeded our expectations, offering a vibrant platform for industry professionals to gather and explore the latest trends and innovations in the hospitality sector. Together, with our Technology Partners, we deliver comprehensive solutions that unite access control, security, property automation, software, hospitality operations, and much more in an all-in-one integrated technology platform. The hospitality industry is constantly evolving, and technology is increasingly becoming essential to enrich the guest experience.

Our booth – one of 325 companies on the HITEC trade show floor – attracted significant attention as we showcased our cutting-edge hospitality smart access solutions and integrations. Our mobile access credentials like Apple Wallet (which provides a secure keyless and contactless digital experience) got a lot of attention in the booth, as did our stylish electronic hotel locks and premium handle finish options

HITEC was a great opportunity for us to showcase our advanced and aesthetically-designed hospitality-specific electronic access control solutions that set a new standard in the industry.

Recognition and insightful presentations

We were thrilled to receive the prestigious Hospitality Upgrade magazine Innovative Technology award which recognizes our commitment to groundbreaking hardware and software advancements.

And, as usual, HFTP put on an excellent show. Keynote speaker Shawn Kanungo, best-selling author and innovation strategist, gave an energetic presentation on strategy in a world of disruption and a rundown of the latest trends and technologies in hospitality. One thing that stuck out from Shawn’s presentation: Innovation is 90% psychological and 10% technological. We can do it if we put our minds to it!

During HITEC, HFTP inducted two champions of hospitality technology into the International Hospitality Technology Hall of Fame: Datavision Technologies founder Sherry Marek and Unifocus founder Mark Heymann. They were recognized for innovating a pioneering technology solution specific to hospitality. 

Looking ahead to HITEC 2024 in Charlotte

We look forward to seeing you at HITEC in Charlotte, North Carolina, next summer. In the meantime, let us know if you have any questions about our hospitality electronic access solutions. If you’re new to SALTO hospitality solutions, we invite you to visit the Hospitality section of our website. We offer smart building access that delivers the latest and best ways to secure guests, manage staff, and protect assets. From back-of-house to guest rooms and facility access management to locker room storage, SALTO hospitality solutions provide one easy-to-use system for hotels of all types and sizes.

Tell us about your project and style, and SALTO will match you with the right designer handle and door hardware to create a design that fits your property’s personality. Follow us on LinkedIn or Instagram for the latest updates.

Reimagine the guest experience with a simple, smooth check-in process that will have guests coming back to your hotel every time. Delivering a memorable guest experience is essential for any hospitality property, if not only to benefit from word-of-mouth and positive reviews on travel platforms. And while implementing a new guest check-in process can be stressful, it’s also important to note that there is a huge difference between simply registering a guest and welcoming them to your facility. Creating a warm and inviting atmosphere that makes guests feel valued and appreciated as they arrive, check-in, and pick up their keys is the most crucial part of the guest journey. So although you might think self-check-in systems in hotels sound futuristic, remember that people have long been checking in online for flights. 

After three years of a global pandemic, the importance of digitizing the guest experience has become clear. Guests now prioritize safety and health more than ever before, and the hospitality industry has had to adapt to meet these needs. Contactless technologies, such as mobile or self-check-in kiosk terminals and digital keys, have become essential in providing a safe and secure environment for guests and staff alike. However, it's not just a question of safety – a digitized guest experience also offers greater convenience and efficiency, enhancing satisfaction while improving the check-in experience overall.

With the ability to optimize, streamline, and accelerate both remote and on-site guest check-ins using a simple tool that can be integrated with your property management system (PMS) and channel manager platforms, you can ensure a seamless experience – right from the moment guests walk through your doors.

Benefits of self check-in hotels

Simplify and automate operations to make your guest's check-in experience a breeze. Enhanced efficiency and security are guaranteed with SALTO Hospitality solutions. You will enjoy complete control over your facility from a single fast and secure hotel management platform that allows you to manage every aspect of your check-in process professionally and effectively. What’s more, SALTO Hospitality solutions can be seamlessly integrated with your existing hospitality management tools, among a host of other benefits including:

1. Reduced check-in times. 
   Guests can complete check-in within a matter of minutes, rather than waiting in line at the front desk. This not only improves the guest experience but also frees up hotel staff to focus on more important tasks.
    
2. Increased efficiency. 
   Automate most steps of the check-in process, allowing staff to spend less time on administrative tasks and instead focus on providing excellent customer service. This will lead to a warm welcome for arriving guests.
    
3. Improved guest experience.
   By providing a smooth, seamless check-in experience, hotels will improve their overall guest experience. This can lead to higher levels of guest satisfaction, loyalty, and positive reviews.
    
4. Security and safety.
   Leveraging advanced access control technology and integration with other hotel systems provides a safe and secure environment for guests and staff alike, ensuring peace of mind throughout the stay.
    
5. Streamlined operations. 
   Automating check-in processes can help reduce errors and streamline front-office workflows, leading to a more efficient and effective hotel operation.

Smart hotel technology: business cases

Salto Hospitality’s integrated access control system is a single point of entry for guests across all types of accommodation, including boutique hotels, resorts, hostels, B&Bs, lodges, and large hotel groups. It allows guests to use their room key at any door throughout the property, from their rooms to perimeter or facility access and hotel amenities.

SALTO's automated mobile check-in solution allows visitors to check in using their mobile devices. They can complete the check-in process, receive their room key, and even pay for their stay – all by using their smartphone. Easy integration with other technology partners gives you the option of combining the tool with third-party services to boost efficiency and security. This ensures convenience for guests and reduces the workload for staff members.

• Streamlining safety and security at the door
  SALTO provides a whole host of features and benefits designed to improve the guest experience, streamline operations, and increase security. Extend smart access beyond hotel rooms and apply it throughout your property. Deliver seamless, hassle-free access to entrance and perimeter access doors, elevators, gyms, business areas, parking, and more. Guests, staff, and visitors can use their smart key, or mobile device as a digital key, to access any door that is equipped with SALTO's technology. This provides guests with seamless and convenient keyless access at any door – making the need for multiple keys or access cards a thing of the past.
   
• Level up your guest experience with digital keys
  Give your guests a fully digital and connected experience by allowing them to check in or out, make changes to their stay, and access any facility in seconds – all from their smartphone.
  
  The use of digital keys offers several benefits for both guests and staff alike. Visitors no longer need to carry around keys or keycards, eliminating the risk of losing or misplacing them. It also provides a more convenient way to check in and out, as guests can simply use their mobile devices to gain access to their rooms.
   
• Sync registration data
  Automatically sync PMS registration data to any SALTO smart access platform, or use the SALTO web app’s intuitive software interface to streamline front-office workflows and processes, allowing for faster check-in. 
  
  Salto's electronic locking systems can be integrated with many hotel property management systems, enabling hotel staff to automate the check-in process and cut down on the time it takes to assign rooms and issue keys. With this integration, guests can receive their room key as soon as they arrive at the hotel, without the need to wait in line at the front desk.
   
• Reduce check-in times
  Speed up the group check-in process. Allow people traveling together to check in all at once and simultaneously avoid long waits to start their holiday.
  
  The adoption of self-check-in systems is on the rise around the world.  Hotels can now feasibly offer a fully online self-check-in experience using contactless mobile solutions or self-check-in kiosks. Place self-service check-in technologies integrated with SALTO Hospitality solutions at your hotel front desk to guarantee a fully automated processing service alongside the classic welcome reception.
  
  Overall, SALTO Systems' Hospitality solutions offer a broad range of integrations that can help speed up the check-in process and provide guests with a smoother, more streamlined experience. By leveraging mobile access technology and integrating with existing PMS systems, SALTO helps hotels improve operational efficiency and enhance the guest experience.
   
• Extended stay
  Give your guests the ability to easily request an extension without the hassle of visiting the front desk. Once their request has been approved and their booking amended, they will immediately be notified of their updated stay details.
   
• Re-rooming
  With SALTO's electronic locking systems, hotel staff can quickly and easily update access rights to guests’ rooms in real-time. This means that if a guest needs to change rooms, hotel staff can deactivate the guest's access rights for the old room from the front desk and activate access rights for the new room – all with a single click. This process can be completed in a matter of seconds and gives guests immediate access to their new room without having to switch keys or keycards.

The hospitality industry has undergone a significant transformation in recent years, and the digitalization of the guest check-in experience is now more critical than ever before. Smart hotel check-in solutions – such as those offered by SALTO Systems in conjunction with our Technology Partners – provide an array of benefits, including increased efficiency, enhanced security and safety, and, crucially, a next-level guest experience. 

Provide the modern, easy access option guests are increasingly coming to expect with the use of digital keys or key cards, which offer convenient, secure, and instant access. With SALTO Hospitality’s integrated access control system and automated mobile check-in solutions, guests can enjoy a seamless and convenient check-in experience while hotel staff can focus more on delivering excellent customer service. With guest satisfaction naturally at the heart of any successful hotel business, smart check-in solutions can prove to be a real game-changer for the hospitality industry, and SALTO Systems is at the forefront of this revolution.

Looking to learn more? Click here to discover SALTO’s smart locking solutions for the Hospitality industry, and follow us on LinkedIn or Instagram for the latest updates.

As technology advances, so does the risk of potential crime or fraud. Luckily, we can leverage technology to prevent this exposure and provide ourselves a more secure experience in our daily digital activities. 

The standard practice of login credentials in the form of usernames and passwords can make it easy for criminals to invade your privacy, steal this information and gain access to personal accounts. This is where two-factor authentication comes in – it offers an added layer of security, protecting us from unauthorised access.

Two-factor authentication (2FA), or multi-factor authentication (MFA), can be used as an added layer of security for your account on top of your username and password. When 2FA is enabled, your account has extra protection should your credentials or device ever be compromised. A user’s identity is verified through a combination of two separate components,or factors, to confirm their authenticity. The first factor is the set of credentials used to log in to your account, while the second can take the form of a code sent to a device or portal to which you have access. 

Without access to this second factor – typically a personal device – the hacker or cyber criminal cannot enter your account. 

SALTO Systems regards your security as our highest priority. That’s why we offer two-factor authentication across all our smart access platforms, giving you the opportunity to enable a more secure experience for your daily building operations. Read on to learn how to use this feature and enable it on your SALTO KS and SALTO Space account!

SALTO KS - Cloud-based smart access platform

How to enable and use 2FA as a SALTO KS user

Step 1: To enable 2FA, sign in to your SALTO KS account and navigate to the Profile page. Here, click on ‘Manage Profile and Settings’ beneath Profile Information.

Step 2: From there, scroll down to your ‘Security & Services’ section, where you can choose to either have two-factor authentication ‘Enabled’ or ‘Disabled’.

Step 3: After you have enabled 2FA, you’ll be required to enter your password again for security purposes. You will then need to select your 2FA method of choice – whether that’s an authenticator app, SMS or email.

Step 4: Once you sign in, you’ll be asked for a verification code, that is, the second factor. Depending on the 2FA method you have enabled, you must provide this code by using your authenticator app or checking messages for the verification code sent to you via SMS or email.

Step 5: In the event you’re unable to log in using one of the authentication methods you’ve configured, you can use the Recovery Code. This is generated for you when enabling your 2FA method.

SALTO Space - Smart standalone, virtually networked access control platform

How to enable and use 2FA as a SALTO Space user

Two-factor authentication is an extra layer of security used to ensure that people trying to gain access to an online account are who they say they are. First, a user will enter their username and password. Then, instead of immediately gaining access, they will need to provide the code sent to their personal device via an authenticator app.

To get started, a user must download and install a free 2FA app like Google Authenticator, Authy, or Microsoft Authenticator on their smartphone or desktop. At login, the user first enters a username and password and then, when prompted, inputs the code shown on the app. This code is only valid for a minute.

Step 1: Press ‘TURN ON’ two-factor authentication. It will display the following screen:

Step 2: Follow the steps provided, enter the authentication code, and press ‘TURN ON’

Step 3: The operator will then activate 2FA (two-factor authentication).

SALTO Systems is committed to providing you with a fast, easy, and seamless access control experience that is also safe and secure. Our best-in-class access control solutions offer a range of advanced security features, ensuring your systems are safe from hacks, attacks, and cyber crimes. 

With two-factor authentication, alongside real-time monitoring, remote access control, audit trails, and different keyless access methods, our robust, high-tech solutions can be easily integrated with other security systems and technologies.

Looking to learn more? Click here to discover SALTO’s smart locking and security solutions, and follow us on LinkedIn or Instagram for the latest updates.

Modern-day access control systems utilise electronic components to deliver a seamless keyless experience. Users and guests can enjoy an efficient, secure, and flexible solution that regulates who has access to different areas within your building or facility. The ability to monitor who enters and leaves the premises, and when, helps keep your business and property safe; it also lends a streamlined and professional feel to your operations.

The best door access control systems offer building operators greater functionality, flexibility, and oversight. They allow you to:

• Boost security by allowing only authorised users and visitors into certain parts of your building or facility. This reduces the chance of people accessing areas they do not hold credentials for – whether maliciously or by mistake.

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• Prevent unauthorised users, residents, visitors or guests from entering restricted areas where sensitive information, like customer data, might be stored.

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• Eliminate the need for mechanical keys, lock replacements, and complicated system configurations.

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• Choose from two primary access control solutions – cloud-based access control or on-premise access control – and different access methods.

Which are the most popular access control systems?

There is a wide range of access control systems available on the market today. One option is the use of contactless proximity smart cards or RFID cards, which are issued to authorised personnel to grant access to spaces fitted with a card reader. Card-based access control systems are a popular choice because they are easy to use; the cards can also be easily deactivated if lost or stolen. In addition, the best card access systems can provide a detailed audit trail of who has accessed specific areas and when. 

Mobile-based access control is another widely-used possibility. These systems utilise smartphones and digital technology like Bluetooth LE and NFC. They are becoming increasingly popular due to the high level of security, flexibility, and user experience they offer.

Other common access control methods include PIN code keypad access, biometric access – such as facial recognition – and access via Apple Wallet using an iPhone and Apple Watch. Each of these methods boasts its own strengths and can be applied to different use cases but, ultimately, the choice of which method to implement will depend on the specific needs of the facility and organisation.

Choosing the best access control systems for businesses

Selecting the access control system best suited for your business depends on many factors, including use case, security needs, technology, integrations, installation size, and cost. The key is finding the right balance between your needs, project specifications, operational requirements, and functionality. Ultimately, the goal is to allow users to enter buildings when necessary while keeping unauthorised guests out of off-limits floors, zones, and spaces altogether – all while streamlining management to digitise your building operations.

Access control systems are an essential part of any business or building operations and security. They allow you to keep track of who is coming into your building, where they're going, and how long they have been inside. This can help ensure that unauthorised people cannot gain access to sensitive areas of your facility.

Take a look at the 10 features to consider when selecting an access control solution:

1. Access methods and ID management. How do I manage access rights, methods, and permissions in a select access control system?
2. Security requirements. What level of security do you need?
3. Facility needs. What is the size and layout of your facility, the number of people who need access, and the type of assets you want to protect?
4. User needs. What are the needs and preferences of the users and visitors who will be accessing the facility? Consider factors such as ease of use, access method, and operator needs.
5. Integration. Does the access control system need to integrate with other security systems, such as video surveillance or alarms, or to extend access control to elevators?
6. Scalability. Will the system need to accommodate future growth or changes in your facility?
7. Compatibility. Does the system work with your existing doors and IT infrastructure? Retrofit installation requirement that prioritizes existing doors.
8. Cost. What is your budget, including installation and ongoing maintenance costs?
9. Maintenance and support. What level of maintenance and support does the brand provide? Do they offer a warranty or service agreement? 
10. Compliance. Does the access control system comply with General Data Protection Regulation (GDPR) criteria, cybersecurity and environmental regulations, and all other relevant certifications and standards for your industry or location?

At SALTO Systems, our certified security partners can give you all the information you need to determine the ideal access control system for your needs. But, before making your decision, here are a few other tips to help you pick the best access control system:

• Don't rely on the cheapest option – it may cause more problems in the long run. 
• Don't underestimate the importance of user training and support. 
• Avoid access control systems that are not scalable or flexible enough to meet your future needs.
• Avoid access control systems that don’t adapt to your needs, existing infrastructure, and existing doors.
• Avoid access control solutions that don't comply with GDPR or cybersecurity requirements and environmental policies.
• Don’t choose an access control system that cannot adapt to different access points or doors, or those which require wiring and entail high hidden costs.

The top access control system solution

This is not an easy question to answer, but SALTO Systems’ product and service offerings certainly stand out. We offer a broad range of solutions, including stand-alone card-based access control systems, mobile access solutions, and wireless locking systems including cloud-based or on-premise access control solutions. 

One of our unique features is our use of wireless smart access technology and HW customization capabilities – allowing our wire-free systems to be easily installed and configured without the need for extensive wiring or infrastructure additions.

SALTO’s best-in-class access control systems also offer a range of advanced features such as real-time monitoring, remote access control, audit trails, and different keyless access methods.

We are well known for our innovative approach to access control, and our solutions have been implemented successfully across a variety of industries and applications. Our robust systems are designed to be seamless, user-friendly, and flexible, allowing for easy integration with other security systems and technologies. Indeed, this is one of the reasons why so many businesses continue to trust us with all of their keyless access control needs.

Looking to learn more? Click here to discover more about SALTO’s smart locking solutions for smart building management, and follow us on LinkedIn or Instagram for the latest updates

SALTO offers an access solution and door handles options that blends seamlessly into your hotel’s interior design.

SALTO specializes in providing you hospitality solutions with the perfect finish. Functional and stylish, SALTO access solutions help ensure your overall design style is upheld down to the smaller details, enhancing the guest experience.

Your hotel is special. It has a unique character, personality, and ambiance that guests will respond to positively. SALTO is the perfect finishing touch to this, providing you with an aesthetic catered specifically to your needs.

We understand the importance of access solutions. SALTO's refined design and craftsmanship is meant to be integrated seamlessly into any space. It offers a variety of options to fine-tune the mood for your hotel's interior design.

The SALTO products and accessories are designed to complement the brand, style, and expression of your hotel. We make them with you in mind, because that’s what matters. SALTO design handles and finishes are integrated with our access control solutions to combine style with reliable security and flexibility.

Partners, interior designers and architects can choose from an extensive range of finishes, door handles and door lock accesories from world-leading designers to complement your property’s image and door type.

Choose the reader finish & handle designs that best fits your hotel style

Stylish design is part of SALTO’s DNA, so when it comes to selecting handles for your doors we believe you should be able to choose from the very best available.

When it comes to integrating smart and seamless access solutions into key areas of the hotel including room interior design, corridors, and business areas, you can trust SALTO to deliver your perfect fit. 

Visualize your next project

The SALTO MyLock configurator lets specifiers, architects, partners, and end users design and choose locks and products to see how they will look on different door types and styles.

With the SALTO MyLock online configuration tool, you can select an electronic lock model and door type and customise your selection with a range of colours, finishes, and handle options.

Modern Hotel interior design - Oakwood Premier Hotel

The Oakwood Premier in Melbourne offers luxury accommodation for corporate travellers - a sophisticated place to stay, work and entertain. Guests can choose a room or serviced apartment, and use the co-working space, boardrooms, bars, lounges, 40th floor fine dining restaurant, and Technogym. The Oakwood Premier wants to be the preferred destination for business travellers looking for luxury and service.

Tell us your style and project, and SALTO will match you with the right designer handle and door hardware to create a design that fits your personality. Follow us on LinkedIn or Instagram for the latest updates.